fraserway rv rentals - calgary rv rental companies
fraserway rv rentals - rv rental calgary
Fraserway RV Rentals opened in 1992. Within 18 short years, our corporately owned fleet has grown to more than 1000 vehicles with Rental Centres in Vancouver, Whitehorse, Calgary, Toronto & Halifax.
We are proud to offer the newest and cleanest rental fleet you will find anywhere. Our team has unparalleled expertise in the RV Industry and is particularly familiar with the requirements of overseas clients. In fact, our frontline team has a wealth of experience when it comes to RV rentals. Our experience truly is your advantage. Fraserway has staff fluent in English, German, Dutch, French and Italian.
DID YOU KNOW THAT?
Fraserway is the largest independently owned RV rental company in Canada
All modern rental vehicles are company owned
No surcharge for rentals starting in Whitehorse
Our units are ready for delivery in the morning
Fraserway enjoys a high number of repeat guests every season, who we surprise with a small gift on pick up day
Fraserway has the industry’s most comprehensive insurance policy
Fraserway has modern, company owned shuttle buses
Fraserway offers your clients complimentary transfers
Fraserway provides each guest a complimentary ‘Travel Kit’ with maps, brochures and postcards
Fraserway pays the postage on our complimentary postcards if mailed from our office
Fraserway RV Center has won the prestigious Consumer’s Choice Award in British Columbia since 2000 every year
Fraserway does not charge for additional drivers
Fraserway does not charge for travel into USA
All stations provide complimentary internet service
GPS Navigation System are available for rent.
Fraserway RV Rentals Rental Terms
Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Changes and Cancellation Charges
Cancellation after booking confirmation and up to 49 days prior to departure - a further 10% of rental charges, minimum charge CAD$112,
18 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
Less than 18 days prior to departure: 80% of rental charges, minimum charge $1,000
Departure day and no show: 100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee
Note: Cancellation charge not to exceed amount of the rental, any cancellation charges are subject to taxes.
Note: Changes to bookings must be reported to our reservations department prior to departure.
Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:
British Columbia 12% (5% GST + 7% PST)
Alberta 5% GST
Yukon 5% GST
Nova Scotia 13% HST (PST & GST combined)
Ontario 13% (5% GST + 8% PST)
One Way Rentals
| Vancouver to Calgary | $600.00 |
| Calgary to Vancouver | $840.00 |
| Toronto to Halifax | $1080.00 |
| Halifax to Toronto | $1080.00 |
Minimum Rental Period for one way rental is 14 days
Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Transfer
Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Lawn chair
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.
Miscellaneous Rentals
Toaster Oven
Camping Table
GPS Navigation
Generators
*Bikes
*Bike Rack
*Foldable Bike
* bikes and bike racks must be booked in advance and are subject to availability.
NOTE: No child bike-seats or children bikes available.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Currency
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without Fraserway’s permission. Rental extensions must have prior approval from Fraserway RV Rentals.
Early return
Fraserway RV Rentals will not pay any refunds for rentals returned prior to the arranged drop off date.
Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Groups
Reservations for six or more vehicles traveling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time traveled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.
Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance.
Payments by clients
You initial deposit payable at booking confirmation and balance of your rental costs collected 20 days prior to rental commencement are payable by Visa or Mastercard.
The remaining balance is payable 20 days prior to rental commencement. This is also taken from your nominated Visa or Mastercard.
Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival. If so these will be itemised as such.
Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.
Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury
and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $22.00 per day to a maximum of CAD $660.00 per rental and provides the
following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence.
- CDR coverage reduces the renter’s responsibility for comprehensive damage (e.g. windshield, break-in and theft) from CAD $7,500.00 to CAD $500.00 per occurrence.
- Renter please note: A new windshield will cost between CAD $500.00 and CAD $800.00 depending on the type and model year of the vehicle.
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver 27’ and 29’ Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault.
- Damages and deductibles are subject to applicable taxes.
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.
Renter's Responsibility
| DAMAGE DESCRIPTION | WITHOUT CDR | WITH CDR |
|
Accidents / Tire damages/ Hit & Run / Animal impact | Up to CAD $7,500.00 | Up to CAD $500.00 |
| Break-ins / Vehicle Theft/ Fire | Up to CAD $7,500.00 | Up to CAD $500.00 |
|
Glass / Windshield damage (incl. stonechips) | Up to CAD $7,500.00 | Up to CAD $500.00 |
The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:
- Deliberate and/or wilful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper fluid levels (engine & transmission), or proper tire pressure and damages due to the misuse of the braking system (overheating) and/or the transmission (overdrive)
- Damages due to violation of travel restrictions
- Damages to the interior of the unit (not caused by an accident)
- Damages occurring in an accident the renter has failed to report to the police
- Damage or theft of renter’s personal belongings
- Damages caused by back-up manoeuvres
Travel Restrictions
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.
Traffic Violations
The renter of the vehicle will be responsible for all fines resulting from traffic violations (including parking tickets) during the time of the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, Fraserway reserves the right to charge a $25.00 administration fee in addition to the amount of the fine. All fees will be charged to the renter’s credit card.
Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
| YVR | YYC | YXY | YYZ | YHZ | |
| Downtown Hotels | Yes | Yes | Yes | No | Yes |
| Airport Hotels | Yes | Yes | Yes | Yes | Yes |
| Airport | Yes | Yes | Yes | Yes | Yes |
| Ferry Terminal | No | No | No | No | No |
| Cruise Terminal | Yes | No | No | No | No |
YVR - Vancouver, YYC - Calgary, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
Pets
On request only. A charge of $100.00 will apply.
Hours of Operation:
Monday – Friday 8.30 am – 5.00 pm (local time)
Saturday 8.30 am – 4.00 pm (local time)
Fraserway RV Rentals offices are closed on all Sundays and the following Statutory holidays in 2010.
Canadian Statutory Holidays
| New Years Day | January 1 |
| Family Day | February 15(Ontario and Alberta) |
| Good Friday | April 2 |
| Victoria Day | May 24 |
| Canada Day | July 1 |
| Natal Day | August 2 (Nova Scotia) |
| Civic Holiday | August 2 (British Columbia) |
| Discovery Day | August 16 (Yukon) |
| Labour Day | September 6 |
| Thanksgiving | October 11 |
| Remembrance Day | November 11 |
| Christmas Day | December 25 |
| Boxing Day | December 26 |
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Fraserway RV Rentals Rental Terms for travel between 01-Jan-2010 and 31-Dec-2010
Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Changes and Cancellation Charges
Cancellation after booking confirmation and up to 49 days prior to departure - a further 10% of rental charges, minimum charge CAD$112,
18 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
Less than 18 days prior to departure: 80% of rental charges, minimum charge $1,000
Departure day and no show: 100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee
Note: Cancellation charge not to exceed amount of the rental, any cancellation charges are subject to taxes.
Note: Changes to bookings must be reported to our reservations department prior to departure.
Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:
British Columbia 12% (5% GST + 7% PST)
Alberta 5% GST
Yukon 5% GST
Nova Scotia 13% HST (PST & GST combined)
Ontario 13% (5% GST + 8% PST)
One Way Rentals
| Vancouver to Calgary | $600.00 |
| Calgary to Vancouver | $840.00 |
| Toronto to Halifax | $1080.00 |
| Halifax to Toronto | $1080.00 |
Minimum Rental Period for one way rental is 14 days
Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Transfer
Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Lawn chair
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.
Miscellaneous Rentals
Toaster Oven
Camping Table
GPS Navigation
Generators
*Bikes
*Bike Rack
*Foldable Bike
* bikes and bike racks must be booked in advance and are subject to availability.
NOTE: No child bike-seats or children bikes available.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Currency
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without Fraserway’s permission. Rental extensions must have prior approval from Fraserway RV Rentals.
Early return
Fraserway RV Rentals will not pay any refunds for rentals returned prior to the arranged drop off date.
Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Groups
Reservations for six or more vehicles traveling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time traveled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.
Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance.
Payments by clients
You initial deposit payable at booking confirmation and balance of your rental costs collected 20 days prior to rental commencement are payable by Visa or Mastercard.
The remaining balance is payable 20 days prior to rental commencement. This is also taken from your nominated Visa or Mastercard.
Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival. If so these will be itemised as such.
Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.
Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury
and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $22.00 per day to a maximum of CAD $660.00 per rental and provides the
following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence.
- CDR coverage reduces the renter’s responsibility for comprehensive damage (e.g. windshield, break-in and theft) from CAD $7,500.00 to CAD $500.00 per occurrence.
- Renter please note: A new windshield will cost between CAD $500.00 and CAD $800.00 depending on the type and model year of the vehicle.
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver 27’ and 29’ Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault.
- Damages and deductibles are subject to applicable taxes.
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.
Renter's Responsibility
| DAMAGE DESCRIPTION | WITHOUT CDR | WITH CDR |
|
Accidents / Tire damages/ Hit & Run / Animal impact | Up to CAD $7,500.00 | Up to CAD $500.00 |
| Break-ins / Vehicle Theft/ Fire | Up to CAD $7,500.00 | Up to CAD $500.00 |
|
Glass / Windshield damage (incl. stonechips) | Up to CAD $7,500.00 | Up to CAD $500.00 |
The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:
- Deliberate and/or wilful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper fluid levels (engine & transmission), or proper tire pressure and damages due to the misuse of the braking system (overheating) and/or the transmission (overdrive)
- Damages due to violation of travel restrictions
- Damages to the interior of the unit (not caused by an accident)
- Damages occurring in an accident the renter has failed to report to the police
- Damage or theft of renter’s personal belongings
- Damages caused by back-up manoeuvres
Travel Restrictions
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.
Traffic Violations
The renter of the vehicle will be responsible for all fines resulting from traffic violations (including parking tickets) during the time of the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, Fraserway reserves the right to charge a $25.00 administration fee in addition to the amount of the fine. All fees will be charged to the renter’s credit card.
Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
| YVR | YYC | YXY | YYZ | YHZ | |
| Downtown Hotels | Yes | Yes | Yes | No | Yes |
| Airport Hotels | Yes | Yes | Yes | Yes | Yes |
| Airport | Yes | Yes | Yes | Yes | Yes |
| Ferry Terminal | No | No | No | No | No |
| Cruise Terminal | Yes | No | No | No | No |
YVR - Vancouver, YYC - Calgary, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
Pets
On request only. A charge of $100.00 will apply.
Hours of Operation:
Monday – Friday 8.30 am – 5.00 pm (local time)
Saturday 8.30 am – 4.00 pm (local time)
Fraserway RV Rentals offices are closed on all Sundays and the following Statutory holidays in 2010.
Canadian Statutory Holidays
| New Years Day | January 1 |
| Family Day | February 15(Ontario and Alberta) |
| Good Friday | April 2 |
| Victoria Day | May 24 |
| Canada Day | July 1 |
| Natal Day | August 2 (Nova Scotia) |
| Civic Holiday | August 2 (British Columbia) |
| Discovery Day | August 16 (Yukon) |
| Labour Day | September 6 |
| Thanksgiving | October 11 |
| Remembrance Day | November 11 |
| Christmas Day | December 25 |
| Boxing Day | December 26 |
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Fraserway RV Rentals Insurance
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury
and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $22.00 per day to a maximum of CAD $660.00 per rental and provides the
following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per
occurrence.
- CDR coverage reduces the renter’s responsibility for comprehensive damage (e.g. windshield, break-in and theft) from CAD $7,500.00 to CAD $500.00 per occurrence.
- Renter please note: A new windshield will cost between CAD $500.00 and CAD $800.00 depending on the type and
model year of the vehicle.
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver 27’ and 29’ Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault.
- Damages and deductibles are subject to applicable taxes.
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the
customer’s credit card.
Renter's Responsibility
| DAMAGE DESCRIPTION | WITHOUT CDR | WITH CDR |
|
Accidents / Tire damages/ Hit & Run / Animal impact |
Up to CAD $7,500.00 | Up to CAD $500.00 |
| Break-ins / Vehicle Theft/ Fire | Up to CAD $7,500.00 | Up to CAD $500.00 |
|
Glass / Windshield damage (incl. stonechips) |
Up to CAD $7,500.00 | Up to CAD $500.00 |
The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:
- Deliberate and/or wilful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper fluid levels (engine & transmission), or proper tire pressure and damages due to
the misuse of the braking system (overheating) and/or the transmission (overdrive)
- Damages due to violation of travel restrictions
- Damages to the interior of the unit (not caused by an accident)
- Damages occurring in an accident the renter has failed to report to the police
- Damage or theft of renter’s personal belongings
- Damages caused by back-up manoeuvres
Travel Restrictions
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York.
Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.