fraserway rv rentals - calgary rv rental companies
fraserway rv rentals - rv rental calgary
Fraserway RV became a pioneer in the RV industry when the Epp family purchased the company in 1969. In the years that followed, they grew a small, family-run business into the most vertically integrated RV Company in North America.
Every Adventurer unit is manufactured by one of our sister companies Adventurer LP in Yakima, Washington. In fact, ALP not only builds RV’s for our rental fleet, but also distributes its products extensively throughout North America.
In 1992, the integration continued with the opening of Fraserway RV Rentals. Within 19 years our corporately owned fleet has grown to more than 1000 vehicles with stations in Vancouver, Whitehorse, Calgary, Toronto & Halifax.
We are proud to offer the newest and cleanest rental fleet you will find anywhere. Our team has unparalleled expertise in the RV Industry and is particularly familiar with the requirements of overseas clients. In fact, our frontline team has a wealth of experience when it comes to RV rentals. Our experience truly is your advantage.
Fraserway RV Rentals is part of Fraserway RV Limited Partnership - the largest independent RV Team for parts, service and sales - and sister company to Adventurer Ltd., the manufacturer of Adventurer Motorhomes and Campers. The combination of these divisions provides maximum control over vehicle inventory and ensures that our business partners have confidence in a Fraserway booking.
Lineke Kereluk is our General Manager Rentals. She has been involved in the rental industry since 1978 and is founding manager of Fraserway RV Rentals. Lineke’s industry experience is virtually unmatched, she is fluent in several languages and her approachable style works well with both small and large tour operators around the globe.
Fraserway Facts
- Fraserway RV is proudly Canadian owned, and the largest RV company by far in Canada;
- Our modern rental vehicles are company owned;
- 65% of the 2012 Fraserway fleet will consist of one year old or newer models, which is considered exceptional in our industry;
- No surcharge for rentals starting in Whitehorse;
- Our units are ready for delivery in the morning;
- Fraserway enjoys a high number of repeat guests every season, who we surprise with a small gift on pick up day;
- Fraserway has the industry’s most comprehensive insurance policy;
- Fraserway has modern, company owned shuttle buses;
- Fraserway offers your clients complimentary transfers;
- Fraserway RV's rental department employs people from over 10 different countries which enables us to provide most of our international customers with service in their own language. Amongst other languages our staff is fluent in English, German, Dutch, French and Italian;
- Fraserway provides each guest a complimentary shoulder bag with maps, brochures and postcards;
- Fraserway pays the postage on our complimentary postcards if mailed from one of our offices;
- Fraserway does not charge for additional drivers;
- Fraserway does not charge for travel into the USA;
- Our MH27-SW is specially designed for our disabled guests, available in Vancouver, Calgary and Toronto only ;
- All stations provide complimentary internet service;
- GPS Navigation Systems are available for rent, pre-programmed with Fraserway recommended campgrounds and Fraserway locations;
- Giving back. Clients often have excess food and supplies they cannot take with them so everything is boxed and donated to our local food banks – one more way Fraserway is giving back to our community.
Fraserway RV Rentals Rental Terms
Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 20 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.
If you are booking within 20 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.
Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival. If so these will be itemised as such. All changes and cancellation charges are subject to taxes.
Changes and Cancellation Charges
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:
Cancellation after booking confirmation and up to 49 days prior to departure: further 10% of rental charges, minimum charge CAD$112,
34 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
18 to 33 days prior to departure: 80% of rental charges, minimum charge CAD$1,000
0 to 17 days prior to departure and no show: 100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Changes
First change: No charge
Any time after the first: $ 30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.
All changes and cancellation charges are subject to taxes.
Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
The quoted price includes:
- Standard insurance with an excess $7500. This means a $7500 imprint is taken of your credit card. See below for excess reduction
- Free storage of luggage at owner's risk
- Additional drivers
- Free transfers to and from international airports, Hotels in the vicinity of the airports, as well as hotels downtown.(Please note: no transfers provided after 1:00 pm, overseas must overnight before picking-up their rental.)
- Rates are in CAD$
- Rates are subject to change without notice
The quoted price excludes:
- Excess Reduction Options
- Fuel & LPG cost
- One way fees
- State Taxes
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost
- Rental rates do not come with free kms. You can purchase discounted mileage packs on this website.
Hours of Operation:
| Vancouver | Calgary | Whitehorse | Toronto | Halifax | |
| Monday - Friday | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM |
| Saturday | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM |
| Sunday | 9AM – 3PM* | Closed | Closed | Closed | Closed |
* The Vancouver station will be open on Sundays from May 1st– September 30th 2012.
All Fraserway RV Rentals offices are closed on the following statutory holidays in 2012:
New Years Day January 1
Family Day February 20 (Ontario and Alberta)
Good Friday April 6
Victoria Day May 21
Canada Day July 1
Natal Day August 6 (Nova Scotia)
Civic Holiday August 6 (British Columbia)
Discovery Day August 20 (Yukon)
Labour Day September 3
Thanksgiving October 8
Remembrance Day November 11
Christmas Day December 25
Boxing Day December 26
One Way Rentals
| Vancouver to Calgary | $500 |
| Calgary to Vancouver | $700 |
| Toronto to Halifax | $900 |
| Halifax to Toronto | $900 |
Minimum Rental Period for one way rental is 14 days
Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:
British Columbia 12% HST (PST + GST combined)
Alberta 5% GST
Yukon 5% GST
Nova Scotia 15% HST (PST + GST combined)
Ontario 13% HST (PST + GST combined)
Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Transfer
Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Lawn chair
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.
Miscellaneous Rentals (can be added as extra items at time of booking)
Toaster Oven
Camping Table
GPS Navigation
Generators
*Bikes
*Bike Rack
*Foldable Bike
* bikes and bike racks must be booked in advance and are subject to availability.
NOTE: No child bike-seats or children bikes available.
Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Currency
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
Drop Off
Monday to Saturday (and Sunday for the Vancouver location), 9am to 12noon (inspection ready), with 1 hour grace period. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV rentals. Overtime hours, if the vehicle is returned late without Fraseway's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily retail rate divided by 4.
Early Return
Fraserway RV Rentals will not pay any refunds for rentals returned prior to the arranged drop off date.
Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Groups
Reservations for six or more vehicles traveling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time traveled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.
Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver MH24-S and MH29/31-S Motorhomes to the Yukon, Northwest Territories and Alaska.
Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.
Travel Restriction:
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.
Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.
Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraseway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, Fraseway reserves the right to charge a CAD$25.00 administration fee in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter's credit card.
Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
| YVR | YYC | YXY | YYZ | YHZ | |
| Downtown Hotels | Yes | Yes | Yes | No | Yes |
| Airport Hotels | Yes | Yes | Yes | Yes | Yes |
| Airport | Yes | Yes | Yes | Yes | Yes |
| Ferry Terminal | No | No | No | No | No |
| Cruise Terminal | Yes | No | No | No | No |
YVR - Vancouver, YYC - Calgary, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
Pets
On request only. A charge of $100.00 will apply.
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence(Some exceptions apply, please see table below for details).
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full deductible amount of $7500 on the customer’s credit card.
CDR-Plus - COLLISION DEDUCTIBLE REDUCER PLUS
The CDR-Plus Insurance is available for CAD $10,00 per day. The CDR-Plus coverage reduces the renter's responsibility for damages covered by CDR Insurance from CAD $500 to zero (Some exceptions apply, please see table below of details). This policy is only available in combination with the CDR Insurance.
Renter's Responsibility
| DESCRIPTION | Basic | CDR | CDR-Plus |
| Motor vehicle accident / Collision* | Up to $7,500 | Up to $500 | $0 |
| Hit and Run / Vandalism / Vehicle theft / Fire | Up to $7,500 | Up to $500 | $0 |
| Damage due to break ins | Up to $7,500 | Up to $500 | $0 |
| Tire damages | Up to $7,500 | Up to $500 | $0 |
| Windshield damage | Up to $7,500 | Up to $500 | $0 |
| General glass damage | Up to $7,500 | Up to $500 | $0 |
| Impact with an animal | Up to $7,500 | Up to $500 | $0 |
| Damages caused by back-up manoeuvres | Up to $7,500 | Up to $500 | $0 |
| Damages caused as a result of a natural disaster (hail, floods, storms) | Up to $7,500 | Up to $500 | $0 |
| Damages to the interior of the vehicle | Up to $7,500 | Up to $500 | $0 |
| Replacement cost for lost keys or keys locked inside the vehicle | Up to $7,500 | Up to $500 | $0 |
| Negligence / Wilful damage ** | Coverage Void | ||
| Damages caused as a result of people using the vehicle without permission (not registered on the rental agreement) | Coverage Void | ||
| Failure to maintain proper fluid levels | Coverage Void | ||
| Damages caused by using the wrong fuel | Coverage Void | ||
| Failure to maintain proper tire pressure | Coverage Void | ||
| Damage due to misuse of the brakes (overheating) and/or transmission | Coverage Void | ||
| Damage due to violation of restricted travel areas (see below) | Coverage Void | ||
| Roof damages caused by ignoring height restrictions | Coverage Void | ||
| Driving under the influence of alcohol, drugs and/or other substances | Coverage Void | ||
| Theft or damage of personal property | Not Insured | ||
| Personal injuries | Not Insured | ||
* Any damages and injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraseway as soon as possible.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Fraserway RV Rentals Rental Terms for travel between 01-Jan-2012 and 31-Dec-2012
Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 20 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.
If you are booking within 20 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.
Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival. If so these will be itemised as such. All changes and cancellation charges are subject to taxes.
Changes and Cancellation Charges
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:
Cancellation after booking confirmation and up to 49 days prior to departure: further 10% of rental charges, minimum charge CAD$112,
34 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
18 to 33 days prior to departure: 80% of rental charges, minimum charge CAD$1,000
0 to 17 days prior to departure and no show: 100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Changes
First change: No charge
Any time after the first: $ 30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.
All changes and cancellation charges are subject to taxes.
Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
The quoted price includes:
- Standard insurance with an excess $7500. This means a $7500 imprint is taken of your credit card. See below for excess reduction
- Free storage of luggage at owner's risk
- Additional drivers
- Free transfers to and from international airports, Hotels in the vicinity of the airports, as well as hotels downtown.(Please note: no transfers provided after 1:00 pm, overseas must overnight before picking-up their rental.)
- Rates are in CAD$
- Rates are subject to change without notice
The quoted price excludes:
- Excess Reduction Options
- Fuel & LPG cost
- One way fees
- State Taxes
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost
- Rental rates do not come with free kms. You can purchase discounted mileage packs on this website.
Hours of Operation:
| Vancouver | Calgary | Whitehorse | Toronto | Halifax | |
| Monday - Friday | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM | 8:30AM – 5PM |
| Saturday | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM | 8:30AM – 4PM |
| Sunday | 9AM – 3PM* | Closed | Closed | Closed | Closed |
* The Vancouver station will be open on Sundays from May 1st– September 30th 2012.
All Fraserway RV Rentals offices are closed on the following statutory holidays in 2012:
New Years Day January 1
Family Day February 20 (Ontario and Alberta)
Good Friday April 6
Victoria Day May 21
Canada Day July 1
Natal Day August 6 (Nova Scotia)
Civic Holiday August 6 (British Columbia)
Discovery Day August 20 (Yukon)
Labour Day September 3
Thanksgiving October 8
Remembrance Day November 11
Christmas Day December 25
Boxing Day December 26
One Way Rentals
| Vancouver to Calgary | $500 |
| Calgary to Vancouver | $700 |
| Toronto to Halifax | $900 |
| Halifax to Toronto | $900 |
Minimum Rental Period for one way rental is 14 days
Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:
British Columbia 12% HST (PST + GST combined)
Alberta 5% GST
Yukon 5% GST
Nova Scotia 15% HST (PST + GST combined)
Ontario 13% HST (PST + GST combined)
Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Transfer
Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Lawn chair
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.
Miscellaneous Rentals (can be added as extra items at time of booking)
Toaster Oven
Camping Table
GPS Navigation
Generators
*Bikes
*Bike Rack
*Foldable Bike
* bikes and bike racks must be booked in advance and are subject to availability.
NOTE: No child bike-seats or children bikes available.
Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Currency
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
Drop Off
Monday to Saturday (and Sunday for the Vancouver location), 9am to 12noon (inspection ready), with 1 hour grace period. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV rentals. Overtime hours, if the vehicle is returned late without Fraseway's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily retail rate divided by 4.
Early Return
Fraserway RV Rentals will not pay any refunds for rentals returned prior to the arranged drop off date.
Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Groups
Reservations for six or more vehicles traveling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time traveled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.
Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver MH24-S and MH29/31-S Motorhomes to the Yukon, Northwest Territories and Alaska.
Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.
Travel Restriction:
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.
Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.
Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraseway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, Fraseway reserves the right to charge a CAD$25.00 administration fee in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter's credit card.
Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
| YVR | YYC | YXY | YYZ | YHZ | |
| Downtown Hotels | Yes | Yes | Yes | No | Yes |
| Airport Hotels | Yes | Yes | Yes | Yes | Yes |
| Airport | Yes | Yes | Yes | Yes | Yes |
| Ferry Terminal | No | No | No | No | No |
| Cruise Terminal | Yes | No | No | No | No |
YVR - Vancouver, YYC - Calgary, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
Pets
On request only. A charge of $100.00 will apply.
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence(Some exceptions apply, please see table below for details).
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full deductible amount of $7500 on the customer’s credit card.
CDR-Plus - COLLISION DEDUCTIBLE REDUCER PLUS
The CDR-Plus Insurance is available for CAD $10,00 per day. The CDR-Plus coverage reduces the renter's responsibility for damages covered by CDR Insurance from CAD $500 to zero (Some exceptions apply, please see table below of details). This policy is only available in combination with the CDR Insurance.
Renter's Responsibility
| DESCRIPTION | Basic | CDR | CDR-Plus |
| Motor vehicle accident / Collision* | Up to $7,500 | Up to $500 | $0 |
| Hit and Run / Vandalism / Vehicle theft / Fire | Up to $7,500 | Up to $500 | $0 |
| Damage due to break ins | Up to $7,500 | Up to $500 | $0 |
| Tire damages | Up to $7,500 | Up to $500 | $0 |
| Windshield damage | Up to $7,500 | Up to $500 | $0 |
| General glass damage | Up to $7,500 | Up to $500 | $0 |
| Impact with an animal | Up to $7,500 | Up to $500 | $0 |
| Damages caused by back-up manoeuvres | Up to $7,500 | Up to $500 | $0 |
| Damages caused as a result of a natural disaster (hail, floods, storms) | Up to $7,500 | Up to $500 | $0 |
| Damages to the interior of the vehicle | Up to $7,500 | Up to $500 | $0 |
| Replacement cost for lost keys or keys locked inside the vehicle | Up to $7,500 | Up to $500 | $0 |
| Negligence / Wilful damage ** | Coverage Void | ||
| Damages caused as a result of people using the vehicle without permission (not registered on the rental agreement) | Coverage Void | ||
| Failure to maintain proper fluid levels | Coverage Void | ||
| Damages caused by using the wrong fuel | Coverage Void | ||
| Failure to maintain proper tire pressure | Coverage Void | ||
| Damage due to misuse of the brakes (overheating) and/or transmission | Coverage Void | ||
| Damage due to violation of restricted travel areas (see below) | Coverage Void | ||
| Roof damages caused by ignoring height restrictions | Coverage Void | ||
| Driving under the influence of alcohol, drugs and/or other substances | Coverage Void | ||
| Theft or damage of personal property | Not Insured | ||
| Personal injuries | Not Insured | ||
* Any damages and injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraseway as soon as possible.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Fraserway RV Rentals Insurance
PLEASE NOTE: This insurance below is valid before 1 January 2012
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence;
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.
Renter's Responsibility
| DESCRIPTION | WITHOUT CDR | WITH CDR |
| Motor vehicle accident / Collision | Up to $7,500 | Up to $500 |
| Hit and Run / Vandalism | Up to $7,500 | Up to $500 |
| Damage due to break ins | Up to $7,500 | Up to $500 |
| Tire damages | Up to $7,500 | Up to $500 |
| Windshield damage * | Up to $7,500 | Up to $500 |
| General glass damage | Up to $7,500 | Up to $500 |
| Impact with an animal | Up to $7,500 | Up to $500 |
| Damages caused by back-up manoeuvres | Up to $7,500 | Up to $500 |
| Damages caused as a result of a natural disaster (hail, floods, storms) | Up to $7,500 | Up to $500 |
| Damages to the interior of the vehicle | Up to $7,500 | Up to $500 |
| Wilful damage ** | Coverage Void | |
|
Damages caused as a result of people using the vehicle without permission (not registered on the rental agreement) |
Coverage Void | |
| Failure to maintain proper fluid levels | Coverage Void | |
| Damages caused by using the wrong fuel | Coverage Void | |
| Failure to maintain proper tire pressure | Coverage Void | |
| Damage due to misuse of the brakes (overheating) | Coverage Void | |
| Damage due to violation of restricted travel areas (see below) | Coverage Void | |
| Roof damages caused by ignoring height restrictions | Coverage Void | |
| Driving under the influence of alcohol, drugs and/or other substances | Coverage Void | |
| Replacement cost for lost keys or keys locked inside the vehicle | Not Insured | |
| Theft or damage of personal property | Not Insured | |
| Personal injuries | Not Insured | |
* $0.00 deductible if WDW insurance is purchased.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.
Travel Restriction:
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
PLEASE NOTE: This insurance below is valid from 1 January 2012
Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence(Some exceptions apply, please see table below for details).
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full deductible amount of $7500 on the customer’s credit card.
CDR-Plus - COLLISION DEDUCTIBLE REDUCER PLUS
The CDR-Plus Insurance is available for CAD $10,00 per day. The CDR-Plus coverage reduces the renter's responsibility for damages covered by CDR Insurance from CAD $500 to zero (Some exceptions apply, please see table below of details). This policy is only available in combination with the CDR Insurance.
Renter's Responsibility
| DESCRIPTION | Basic | CDR | CDR-Plus |
| Motor vehicle accident / Collision* | Up to $7,500 | Up to $500 | $0 |
| Hit and Run / Vandalism / Vehicle theft / Fire | Up to $7,500 | Up to $500 | $0 |
| Damage due to break ins | Up to $7,500 | Up to $500 | $0 |
| Tire damages | Up to $7,500 | Up to $500 | $0 |
| Windshield damage | Up to $7,500 | Up to $500 | $0 |
| General glass damage | Up to $7,500 | Up to $500 | $0 |
| Impact with an animal | Up to $7,500 | Up to $500 | $0 |
| Damages caused by back-up manoeuvres | Up to $7,500 | Up to $500 | $0 |
| Damages caused as a result of a natural disaster (hail, floods, storms) | Up to $7,500 | Up to $500 | $0 |
| Damages to the interior of the vehicle | Up to $7,500 | Up to $500 | $0 |
| Replacement cost for lost keys or keys locked inside the vehicle | Up to $7,500 | Up to $500 | $0 |
| Negligence / Wilful damage ** | Coverage Void | ||
| Damages caused as a result of people using the vehicle without permission (not registered on the rental agreement) | Coverage Void | ||
| Failure to maintain proper fluid levels | Coverage Void | ||
| Damages caused by using the wrong fuel | Coverage Void | ||
| Failure to maintain proper tire pressure | Coverage Void | ||
| Damage due to misuse of the brakes (overheating) and/or transmission | Coverage Void | ||
| Damage due to violation of restricted travel areas (see below) | Coverage Void | ||
| Roof damages caused by ignoring height restrictions | Coverage Void | ||
| Driving under the influence of alcohol, drugs and/or other substances | Coverage Void | ||
| Theft or damage of personal property | Not Insured | ||
| Personal injuries | Not Insured | ||
* Any damages and injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraseway as soon as possible.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.